Webinar: 5 Principals of a Strong Patient Experience
The South Florida MGMA is excited to present, "5 Principals of a Strong Patient Experience”. The webinar will be presented by Yudith Guerra, Director of the Patient Experience at West Kendall Baptist Hospital and Tara Becker Principal Consultant at Perficient.
Learning Objectives:
- Learn how digital tools can improve the patient experience
- Learn how to build trust within the healthcare patient experience
- The role of patient feedback and surveys in improving the patient experience
About Yudith Guerra:
Yudith Guerra is the Director of the Patient Experience department at West Kendall Baptist Hospital. She leads the team of advisors, advocates, and concierge staff. During her healthcare career in patient accounts and customer service, Yudith has refined and developed comprehensive Patient experience programs resulting in significant survey results/outcomes. Before joining the WKBH team, she spearheaded the development, rollout, and execution of the service model for Tenet Health hospitals. Yudith also serves as an adjunct instructor for MDC’s Social Sciences program.
Ms. Guerra obtained a Bachelor of Arts degree in History, a minor in International Relations from New City University, and a master’s degree in World History from Rutgers University. Yudith earned a Healthcare M.B.A from Florida International University
About Tara Becker
Tara Becker is a Principal consultant at Perficient where she leads the digital health strategy and experience teams. She has been a healthcare strategist for over 20 years and spent 15 years at Massachusetts General Hospital in Boston where she led strategy and growth for priority service lines before leading digital experience and transformation. She is passionate about the patient experience, improving the journey for healthcare consumers and driving performance for her clients.
Cost: Members - Free
Non-members - $10
PLEASE NOTE: After registering for this event a thank you page will display with a link for you to click on to finalize your registration and receive the link and information for the webinar. Please make sure and click on the link before closing the page.
